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Serving Our Clients

When you work with Butler Rubin, we want you to know that our goal is your complete satisfaction.  We will customize our service and approach to meet your needs.
Some of the ways in which we work with our clients include:

Initial Client Preferences – At the outset of an engagement, we want to know your specific needs and preferences – from administrative matters such as billing systems, formats and contact people to substantive performance expectations. Many of our clients have written service guidelines and we review these documents and typically set up a meeting to discuss them.

Client Teams Approach – In many engagements, our teams include company personnel, our lawyers and other outside professionals such as forensic accountants and industry experts. We encourage any and all feedback from our clients about how to best structure their legal services delivery team.

Client Feedback Program – During the course of our client relationships, we seek performance feedback through annual and/or periodic in-person meetings to ask our clients to candidly critique us on our service. And, we conduct post-engagement surveys with clients to elicit candid feedback on specific service engagements.

Alternative Billing Options – In many situations, we arrange alternative billing arrangements, both proactively and reactively. We have worked with clients to create success fees, flat fees and contingent fees, among other alternative billing structures.

Internal Client Service Focus – We have internal programs with our lawyers and staff to maintain our focus on client service. And we evaluate and provide incentives for superior team work and client service.

Butler Rubin is committed to providing the best client service possible. We welcome your thoughts on how we can improve or customize our program. Please send your comments to Andrea Gordon, Director of Marketing and Client Service, at agordon@butlerrubin.com.

Attorney Advertising

Some of the content on this site is considered Attorney Advertising under the applicable rules of certain states. Prior results do not guarantee a similar outcome.

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Disclaimer

Butler Rubin assumes no responsibility for the accuracy or timeliness of any information provided herein. The information contained herein is for informational purposes only and is not legal advice or a substitute for legal counsel.

Online readers should not act upon this information without seeking professional counsel. This information is not intended to create, and receipt of it does not constitute, an attorney-client relationship. While we would like to hear from you, we cannot represent you until we know that doing so will not create a conflict of interest. Accordingly, do not use any of the supplied e-mail interfaces to send us any confidential information until you speak with one of our attorneys and receive our authorization to send that information to us.

Sites listed as hypertext links herein are not under the control of Butler Rubin. Accordingly, Butler Rubin can make no representation concerning the quality, safety or suitability of the content of these sites nor can the fact that Butler Rubin has included this link serve as an endorsement by Butler Rubin of any of these sites. Butler Rubin is providing this site, the information, listings, and links contained herein only as a convenience to you.

Some of the content of this site is considered advertising material under the applicable rules of certain states. The content, original images and their arrangement herein are protected and owned by Butler Rubin.

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Privacy Policy

1. Introduction
Butler Rubin Saltarelli & Boyd LLP (“Butler Rubin”, “we” or “us”) provides this Privacy Policy to inform users about our policies and procedures regarding the collection, use, security, and disclosure of personal data received from users of our website found at www.butlerrubin.com (“our website”). We are committed to ensuring that we process your personal data in accordance with applicable data protection legislation. Please keep in mind that your use of our website means that you accept and agree to our Privacy Policy. Please do not use our website if you do not accept our Privacy Policy. This Privacy Policy may be updated from time to time by Butler Rubin by posting an updated version of the Privacy Policy to our website. In addition, our website makes use of cookies as described in further detail below.

2. Information collected
We may collect the following personal data when you visit our website: (a) Personal data provided when you complete forms available on our website; (b) Personal data you provide when you contact us; (c) Personal data relating to: (i) your application for employment at Butler Rubin, (ii) our Diversity Scholar award; and/or (iii) your attendance at a Butler Rubin event; (d) Details of visits to our website, including the volume of traffic received, logs and the resources which have been accessed.

3. How we use your information
We use information you provide to better understand your needs and provide you with better service. With the exception of vendors providing hosting, database management and development services related to the operation of these websites, we will not disclose, sell or rent any of your personal data to any third party unless approved by you or required by law.

4. Transfer of personal data
The data that we collect from you may be transferred to, and stored at, a destination including Butler Rubin’s headquarters.  By submitting your personal data, you agree to this transfer, storing or processing. We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy Policy.

5. Links to other sites
We may provide links to other websites for your information or convenience. Such websites are independently operated and not under our control. We are not responsible for the content of these websites or any products or services offered through them.

6. Cookies
We use cookies to track user preferences. A cookie is a small data file that certain websites write to your hard drive when you visit them. If you prefer not to receive cookies through our website, you can set your browser to warn you before accepting cookies and refuse the cookie when your browser alerts you to its presence. You can also refuse all cookies by turning them off in your browser. Further, this site uses Google Analytics, a web analytics service provided by Google, Inc. (“Google”). Google Analytics uses “cookies” to help the site analyze how users use the site. The information generated by the cookie about your use of the site (including your IP address) will be transmitted to and stored by Google on servers in the United States. Google will use this information for the purpose of evaluating your use of the site, compiling reports on site activity for site operators and providing other services relating to site activity and internet usage. Google may also transfer this information to third parties where required to do so by law, or where such third parties process the information on Google’s behalf. Google will not associate your IP address with any other data held by Google. You may refuse the use of cookies by selecting the appropriate settings on your browser, however please note that if you do this you may not be able to use the full functionality of this site. By using this site, you consent to the processing of data about you by Google in the manner and for the purposes set out above.

7. Choice
We will not use or share the personally identifiable information provided to us online in ways unrelated to the ones described above without first letting you know and offering you a choice.  Your permission is always secured first should we ever share your information with third parties that are not acting on our behalf or governed by our Privacy Policy.

8. Our commitment to data security
To prevent unauthorized access, maintain data accuracy, and ensure the correct use of information, the Firm uses commercially appropriate physical, electronic, and managerial procedures to safeguard and secure the information we collect online. Unfortunately, the transmission of information via the Internet is not completely secure. However, we have put in place various security procedures as set out in this policy. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our website; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorized access.

9. Our commitment to children’s privacy
We do not seek to collect or maintain information on our website from those we know are under 18, and no part of our website is structured to attract anyone under 13.

10. Contact
If you have questions about this Privacy Policy, please contact Andrea Gordon at agordon@butlerrubin.com or 312-444-9660.

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The Extranet is a secure (password-protected) and private (client-specific) portal for Butler Rubin’s clients who want to share information directly with the firm. Butler Rubin’s Extranet uses SSL encryption to ensure the confidentiality and integrity of all communications between your web browser and our Extranet server.

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